FarPlay keeps quitting unexpectedly - FarPlay

FarPlay keeps quitting unexpectedly

Elisa Ramon
Participant

2 months, 3 weeks ago
Hello,

One of my students downloaded the FarPlay app, but when she tries to open it, it keeps quitting unexpectedly. She has reinstalled it multiple times, but the issue persists. She’s using a MacBook Air with the Apple M1 chip.

Could someone help us?

Thank you!
Attachments:
1. Unknown-scaled.jpeg

David Liao
Keymaster

2 months, 3 weeks ago
Hi Elisa,

Could your student look at the suggestions below? She doesn’t have to try all of these at once. Starting with just one suggestion might fix the problem.
- Reboot Mac.
- Turn off real-time protection in 3rd-party security software.
- Share full crash report (she can select and copy the full report from the “FarPlay quit unexpectedly” window).
- Run FarPlay from the Terminal:
  - In the Applications folder, Control+Click FarPlay. Select “Show Package Contents.”
  - Double-click “Contents” and then “MacOS.”
  - Double-click the FarPlay executable.
  - Even if this doesn’t solve your student’s problem, we’d love to provide additional suggestions using a copy of the terminal output. Note: Terminal output shows session IDs. IP addresses and usernames might also appear in the terminal output. If she prefers, have your student email her terminal output to us privately at support@farplay.io.
- Upgrade/update to a newer version of macOS (she’s using macOS Monterey 12.5.1, but Monterey 12.7.6 is available). (For now, don’t upgrade to macOS Sequoia).
Thank you,
David Liao

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