Incoming Video Lost - FarPlay

Incoming Video Lost

Paul Demyanovich
Participant

6 days, 15 hours ago

Using FarPlay on my HP laptop, version 1.3.0. Video has always been wonky. At first was getting incoming video perfectly and so was my connected instructor who started the session. At that time, I was not getting a video of myself, however incoming audio and video was acceptable. Suddenly, at a new session, the incoming video was dark and shadowy, unintelligible. Video of me started working fine. Incoming audio was good. My instructor heard and saw me fine. What’s up here? I am using the camera on the laptop which has been working fine for other zoom or skype applications. Advice pleeze!

Paul

David Liao
Keymaster

6 days, 14 hours ago

Dear Paul,

Thank you for your message. Could you test the previous version 1.2.7 and see whether that makes any difference? You can test your video in a session with just yourself.

You can try to install video drivers directly from the manufacturer of the graphics on your PC. Another Windows user solved a slightly different problem with video this way.

Could you share the version of Windows and the model of HP laptop you’re using?

Thank you,
David Liao

Paul Demyanovich
Participant

6 days, 13 hours ago

The laptop I am using is an older HP Pavilion notebook model. I am running windows 10.

David Liao
Keymaster

4 days, 21 hours ago

Dear Paul,

Thank you. Would be very interested to know if version 1.2.7 changed the behavior of video for you.

Would you be able to find your HP laptop’s model number? It might be on the bottom or in the battery compartment (if the battery is removable).

Thank you,
David Liao

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