[David Liao]

Dear Leanne,

Thanks for your helpful description. Could you try suggestion 1 below first? If that doesn’t work, please try suggestion 2, etc.

1. During a video chat, click the Video menu at the top of your Mac’s screen, click Video Preferences, change “Your max resolution (width in pixels):” from 640 to 320, and then press OK. If that doesn’t fix the video your student sees, try changing your resolution to 720. If your video still looks dark on your student’s screen, ask her to click the Options menu in her FarPlay Video window, click Video Preferences, change “Your max resolution (width in pixels):” from 640 to 320, and then press OK. She can also try a resolution of 720, if needed. Screenshots of these settings are available for Mac and for Windows.
2. Please ask your student to try downgrading to FarPlay 1.2.7 for Windows (download here).
3. Recommend that your student update her graphics drivers in Windows’s Device Manager using Microsoft’s instructions.
4. Could the student share the model of PC she’s using?

Thank you,
David Liao

• This reply was modified 1 month, 2 weeks ago by David Liao.
• This reply was modified 1 month, 2 weeks ago by David Liao.