Reply To: Latency issues
Thank you for your update.
Could you and your colleague redo your speed tests as follows? Go to https://fast.com. Wait for the test of download speed to finish. Then, click the “Show more info” button. Wait for the test of the ping and upload speed to finish. Then, take a screenshot and email the results to support@farplay.io.
Could you share the internet providers you and your colleague are using? In particular, does your remote partner in Arizona have fiber or cable internet? Even though they already have 110 Mbps of upload speed, having them switch from cable (if they’re using cable) to fiber might reduce the remote latency you see under their name by several ms.
Under ideal conditions with fiber connections at both ends, you might get under 40 ms of latency each way between Connecticut and Arizona. At such distances, the remote latency mainly comes from how long it takes light to travel from one place to another (for more information, see the section on “Physical distance” in our latency tutorial).
