[Michael Holbrook Moss]

I’ve been using Farplay for a couple of years with no problems. Today I’m unable to connect to the Internet after repeated attempts. I restarted the computer and downloaded the most recent version of the app. I’m also connected with Ethernet – no wi-fi. Nothings is working. Help!

Michael

[David Liao]

Dear Michael,

Can you connect now? Another user was unable to connect earlier (might have been for a couple/few minutes) and was then able to connect with me.

Thank you,
David Liao

• This reply was modified 1 day, 4 hours ago by David Liao.
• This reply was modified 1 day, 4 hours ago by David Liao.

[David Liao]

Dear Michael,

It was nice to meet you! Happy we were able to meet in a test call and connectivity seems to be working. Apologies again for the inconvenience. I brought your case to the team and will let you know what we find.

Thank you,
David Liao

[David Liao]

Dear Michael,

If a connectivity problem happens to you again, we’d be grateful to know. We checked our records, and there didn’t seem to be a problem on our end. Maybe there was a local routing issue.

Thank you,
David Liao