[Todd]

Greetings team….

I’m really interested in trying this program, but have run into issues out of the gate.

Far Play seems “stuck” on my default mic and speaker settings. Every time I try to change it, it just defaults back to “System Default”. Additionally, if I try a session with the “System Default”, I get an error message about a Helix ASIO driver (I no longer own Helix products). Very frustrating….anyone have any idea what is wrong? Here is a link to a video showing my experience:

Thx…

Todd

[David Liao]

Dear Todd,

Thanks for your screen recording. Please run this installer from Microsoft to update some files FarPlay needs (earlier forum post is here). This will fix the problems.

Feel free to uninstall the Helix ASIO driver too. ASIO drivers continue to appear in audio-device lists when the actual devices are not connected.

Thank you,
David Liao

[Todd]

David….

Thank you for the superfast response. I will install those files.

I was able to get it to work. What I first did was remove the Helix driver. Then I got a new message…unable to use Scarlett Thunderbolt driver. So it seemed to me FarPlay was starting at the top of the list and going down, as the Thunderbolt was the second driver in the list. So I removed the Thunderbolt driver. Luckily for me, the next driver down the list was the regular Scarlett driver…..so this seemed to work. Interestingly enough, I still cannot “Save” that choice, it defaults to “System Default” on the main screen, but once inside a session, it was showing the correct driver/interface..

[David Liao]

Dear Todd,

Thank you for your update. Once you run the installer for the files from Microsoft linked above, you will be able to save your audio-device selections. FarPlay was crashing when trying to save audio-device selections because the files from Microsoft were out of date.

Thank you,
David Liao