[Hambone]

I am connected via a HP Spectre Windows laptop, 50% memory utilization, and a direct Ethernet connection hitting around 700MB download. Everytime I start the FarPlay software and choose to start a new session, it just shuts down and closes out the software.

Any ideas?

[David Liao]

Dear Hambone,

Thank you for your message. Please download and run this installer from Microsoft to update some components of Windows. Then, try starting a session in FarPlay again. For more information, see the earlier forum post here.

Thank you,
David Liao

• This reply was modified 2 days, 22 hours ago by David Liao.
• This reply was modified 2 days, 22 hours ago by David Liao.

[Hambone]

Thanks for the quick response. I have downloaded the new installer and restarted. The problem still stays the same.

[David Liao]

Thank you for your update. Please open FarPlay and, before starting a session, click Preferences, which brings you to General Options. Use the Microphone and Headphones pull-down menus to pick the microphone and headphones you want to use. Set the Audio Buffer Size to 480 (10 ms). Press OK. Then, try starting a session.

For more information, see the forum post here.

Thank you,
David Liao

• This reply was modified 2 days, 17 hours ago by David Liao.
• This reply was modified 2 days, 17 hours ago by David Liao.