Latency repeatedly suddenly jumps up


  • David Liao
    Keymaster

    3 weeks ago

    Dear Vince,

    Thanks for your post. To minimize latency, please try the following at both ends (yours and your friend’s):

    • Be sure to use an Ethernet cable to connect your computer (or Ethernet adapter for USB-C or for USB-A) to the router that receives the internet signal where it first enters the home (avoid wireless extender/repeater routers and Ethernet-over-power adapters).
    • Turn your computer’s Wi-Fi off.
    • Pause DropBox and other real-time file-backup apps. (This personally affects me even though I have almost 1 Gig fiber).
    • Temporarily turn real-time protection off in 3rd-party security software (like Malwarebytes).
    • Turn VPN off, if used.
    • For further tips for minimizing latency, go to our Troubleshooting Guide, click the “Change computer” and “Change audio” buttons, if needed to customize the tips, and look in the “Latency is too high” section.

    Thank you,
    David Liao


    Vince
    Participant

    3 weeks ago

    David,

    Thanks for the rapid response! We tried all those suggestions without any benefit; but when he plugged in his laptop instead of running it from batteries, the latency stopped jumping and settled to the lowest values. I see him at 12ms, while he sees me at about 20ms; so we’re all set! BTW: Even though his power settings for “on battery” and “when plugged in” were both set to performance, plugging in fixed the internet jitter.

    Thanks for all your help!
    Vince


    David Liao
    Keymaster

    2 weeks, 6 days ago

    Dear Vince,

    Happy that connecting your friend’s laptop to power solved the latency problem. Many thanks for letting us know!

    Thank you,
    David Liao

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