[ChuckPeterson]

I take bass lessons using the Farplay app. The sessions are about 75 minutes long, and they get dropped every few minutes. Sometimes we can go about 5 minutes before that happens, other times it happens more frequently. I am using a 2 year old HP Envy x360 2-in-1 laptop. I am connecting through an ethernet cable. The audio interface is Presonus Audiobox USB 96. My teacher says he is not experiencing this problem with any other students. My Internet connection is through Xfinity. They tested the connection say there are no problems. The most recent session was 8D0873

[David Liao]

Dear Chuck,

Thank you for your message.

Please check that Wi-Fi is off and that VPN is off, if used. Make sure you’ve selected your Audiobox’s ASIO drivers for the microphone and headphones in FarPlay’s Preferences (this video tutorial shows similar steps for a different audio interface). Specifically for the PreSonus AudioBox USB 96, try using a powered USB hub (connected to its on power adapter).

Thank you for the session code. I will try to find information for that session.

Thank you,
David Liao

• This reply was modified 18 hours, 38 minutes ago by David Liao.

[ChuckPeterson]

Thanks for the quick response. The Wi-Fi was off, and the ASIO drivers for the AudioBox mic and headphones were selected. However, the AudioBox was plugged directly into the computer’s usb port. Is that not as good as using a separate power USB hub? Meanwhile, I will be interested to know what you find when looking at info on the session.

[David Liao]

Dear Chuck,

Thank you for your reply. Anton looked at the information for session 8D0873. Please try the following.

• If your home has more than one router, make sure the Ethernet cable connected to your computer is plugged into the router that receives the internet signal where it first enters the home (instead of plugging into a wireless repeater/extender router).
• Important: Make sure VPN is off (see steps). Examples of VPN include the VPN in MalwareBytes, NordVPN, and Cisco Secure Client/AnyConnect.
• If your PC has a firewall/security software that filters traffic, try turning that off.

Anton found that your end of the connection seemed to have an unusual configuration (multiple internal networks). Based on this, I no longer suspect the AudioBox.

Thank you,
David Liao

[ChuckPeterson]

The ethernet cable is plugged into the main router where the signal enters the home. There is no VPN on my computer. The only firewall I can find is Windows Defender. It says turning off is not recommended. It offers the option of selecting apps to pass through it, but when I use the browse button I do not find Farplay.

[David Liao]

Thank you for your update.

Apologies: it turns out the end with the multiple internal networks was your teacher’s end. I’d suggest turning your teacher’s computer’s VPN off, checking that their computer’s Ethernet cable is plugged into the router that receives the internet signal where it first enters their home, and turning off the firewall on their computer. On your end, try rebooting your router.

Thank you,
David Liao