[Bailey]

Hello!
I teach online voice lessons and have been using FarPlay for some time, it has been working wonders for hearing my voice students. I have a student now who’s sound cuts out regularly, I think because the microphone in her computer (PC) is getting overwhelmed. We have made sure that she is set to the correct mic in her devices, and we have tried turning down the input level on her machine, but it is still happening. She does not use an audio interface and she is connecting with wifi. The latency sliders are all the way to the right to prioritize sound quality. Is it possible that the mic in her computer is bad, or that a USB mic would help? Is the wifi connection possibly messing with the sound quality? Thanks!

[David Liao]

Dear Bailey,

So happy to know FarPlay’s been working wonders for your teaching.

First, could your student try turning Signal Enhancements off in Windows’s Sound Control Panel? The steps are in a short video in our blog post here.

If her mic audio still cuts out, ask her to go to Preferences > General Options, and change the Audio Buffer Size to 480 (10 ms).

The advice above is usually enough to fix mic-audio quality on Windows. Interested to know how it goes and happy to provide more suggestions.

Thank you,
David Liao

• This reply was modified 21 hours, 49 minutes ago by David Liao.
• This reply was modified 21 hours, 44 minutes ago by David Liao.
• This reply was modified 21 hours, 43 minutes ago by David Liao.
• This reply was modified 21 hours, 42 minutes ago by David Liao.
• This reply was modified 21 hours, 39 minutes ago by David Liao.

[Bailey]

Thank you, David! I should have mentioned that we also changed the buffer size to 480, but we will try the Signal Enhancements off approach.

[David Liao]

Dear Bailey,

Very good. If turning Signal Enhancements off doesn’t fix the problem, could you share the student’s PC’s model?

Thank you,
David Liao

• This reply was modified 19 hours, 59 minutes ago by David Liao.