[Marco]

Hello FP staff.
Today I had a lesson with an habitual student.
There was a strange behavior in the audio.
Se sent his signal as MONO like usual, but I was listening in STEREO from his channel, with myself in the left channel (with some delay) and his audio on my right channel.
I wasn’t able to cancel my “echo” voice. He was on headphones f course.
In the recorded files, I’ve noticed that in my “single” video there was only my audio, but in the student’s file there was his and mine as well. Never happened before, with him or any other session!
Today I’ll have other sessions and I can observe if this happens again!
Thanks for now!
Marco

platform: Mac. UR44 sound card with headphones and mic. ethernet cable and fiber both ends

[David Liao]

Dear Marco,

Thanks for your details. Could we see a screenshot of FarPlay’s Preferences > General Options page on your student’s computer?

Thank you,
David Liao

• This reply was modified 1 week, 3 days ago by David Liao.
• This reply was modified 1 week, 3 days ago by David Liao.

[Marco]

Hello David!
Unfortunately the lesson was in the morning… But I think he has the same General Options as every time in the last 20 lessons 🙂
In a couple of minutes I’ll have another one, and I’ll be able to check if this happens again with another student.

I’ll let you know!

Marco

[Marco]

With the two students in the afternoon, NO PROBLEM!
It should have been something in the setup of the first one, this morning!
Thank you very much for your attention!

[David Liao]

Dear Marco,

You’re so welcome. Thanks for letting us know this good news! If the problem happens with this morning’s student again, could we still try to get a screenshot of his General Options page?

Interested to see which audio devices he has selected; some audio devices have a loopback feature that can cause echo. Loopback echo is typically fixed by pushing a button on a USB mixer (see blog post) or using an audio interface’s mixing/routing software.

Thank you,
David Liao

• This reply was modified 1 week, 3 days ago by David Liao.
• This reply was modified 1 week, 3 days ago by David Liao.
• This reply was modified 1 week, 3 days ago by David Liao.
• This reply was modified 1 week, 3 days ago by David Liao.