[Kay Weiss]

Hi David,

I have been trying to join a session hosted by Alex Rodriguez but have been unable to connect.
I tried changing the firewall settings on my ATT hub, but the message is that I can’t configure them all, only IP passthrough and NAT default server.

I just opened a subscription and added my MacBook Air as a device, will this help with getting connected to Alex?

many thanks for any assistance,
kay

[David Liao]

Hi Kay,

Thanks for your message. Connectivity is the same with or without a subscription.

First, keep the default firewall settings on your ATT hub and try the following (you might only need to try a couple suggestions).

• Go to your Mac’s System Settings > Privacy & Security. Choose Local Network. Click the toggle switch to give FarPlay permission. This fixes an issue that affected some macOS Sequoia users.
  
• In System Settings > Network, do the following:
  • Turn your Mac’s Firewall off if it’s active.
    
  • Look for a Filtering section. If you find one, turn all network filtering off.
  • Look for a VPN section. If you find one, turn VPN off. You might also find settings for turning VPNs off in 3rd-party software, like Malwarebytes.
• If you’re using Ethernet (please use Ethernet if making music together in rhythmic sync), make sure the Ethernet cable plugged into your MacBook Air’s USB adapter is connected to the router that receives the internet signal where it first enters the home (avoid wireless repeater/extender routers and Ethernet-over-power adapters). On your Mac, turn Wi-Fi off.
• When you try to connect to Alex, do you get an error message that starts with “FarPlay couldn’t establish a connection between you and other participants.”? If so, could you share a screenshot of that message as it appears on your computer? The text after “Local / remote network status” helps us to customize troubleshooting suggestions.

Thank you,
David Liao

• This reply was modified 2 months, 2 weeks ago by David Liao.
• This reply was modified 2 months, 2 weeks ago by David Liao.

[Caroline]

I am unable to connect to a session, and when I go through troubleshooting, I cannot see FarPlay as an option in my Local Network. It just is not there. Additionally, I attempted to include multiple attachments with this message. Still, it is only allowing me to add one at a time, so I’m going to have to submit two messages to send both the error message pic and here is the proof that FarPlay is not showing up as a choice on my Local Network settings. I am on Sequoia 15.6 Also, I have already tried uninstalling and reinstalling FarPlay, and that did not fix the problem. Help?

• This reply was modified 2 weeks, 1 day ago by Caroline.

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[Caroline]

Here is the error message showing I am unable to connect to my Instructor in FarPlay.

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   IMG_5555.png
   

[David Liao]

Dear Caroline,

Thank you for your messages. I believe I communicated with your instructor earlier today and the problem was on their end (they needed to turn VPN off). Please try to connect with your instructor again (you can try without changing anything on your end).

Thank you,
David Liao

• This reply was modified 2 weeks, 1 day ago by David Liao.