Dear Friends,

Sequoia has apparently introduced networking issues (for multiple apps, not just FarPlay).

To fix connectivity for FarPlay, go to System Settings > Privacy & Security. Choose Local Network. Click the toggle switch to give FarPlay permission.

If this doesn’t fix connectivity for you, please let us know.

Thank you,
David Liao

• This reply was modified 8 months, 2 weeks ago by David Liao.
• This reply was modified 8 months, 2 weeks ago by David Liao.

Hi Alexander,

If FarPlay is already working fine for you on Sequoia, you don’t need to give FarPlay “Local Network” permission. (This was an issue affecting just some users).

Are you able to connect to other musicians?

Thank you,
David Liao

Dear Albert,

Thank you for your message. Do you remember whether the last line of the error message you saw was “(Local / remote network status: NAT / NAT)”, instead of “(Local / remote network status: Symmetric NAT / NAT)” or “(Local / remote network status: NAT / Symmetric NAT)”? Could you share the name of the internet provider at each end of the attempted connection? Please have each musician turn off firewalls on their computer (Mac and Windows both offer firewalls, and third-party security software like Norton does too).

Thank you,
David Liao

• This reply was modified 1 month, 2 weeks ago by David Liao.

Dear Albert,

Thanks for the screenshot. If the other participant is using 5G/4G cellular internet service or an institutional (university/corporate) network, please ask them to switch to a landline home internet connection (fiber, cable, or vDSL), if available. Ask them to turn VPN off too, if used.

If you still get the same error, set up port forwarding on your end or have the remote participant ask their internet provider for a “Public IP”. If you’d like help with port forwarding, could you share the model of your router?

“NAT / Symmetric NAT” means the other participant is using a restrictive network.

Thank you,
David Liao

• This reply was modified 1 month, 1 week ago by David Liao.
• This reply was modified 1 month, 1 week ago by David Liao.

Hi Dan,

Are you able to connect to a FarPlay session? If so, it’s OK for your Mac’s Local Network permissions page not to list FarPlay. Granting FarPlay Local Network permission was a fix that some Mac users needed several months ago when Sequoia first came out.

If you’re getting a NAT connection error message, could you share a screenshot (and indicate whether the screenshot is from your computer or a remote computer)? We have suggestions for fixing NAT connection errors; I’d also be happy to provide customized suggestions based on the specific error message, if any, you see.

Thank you,
David Liao

• This reply was modified 1 week, 2 days ago by David Liao.
• This reply was modified 1 week, 2 days ago by David Liao.

Hi Dan,

If you’re able to connect with most people, but ran into this connection problem with one client, I’d recommend using custom ports on your end (I can help with this). Another option is to ask the client whether they can try connecting from a fiber or cable connection from home (if they’re currently trying to connect from a university/workplace network or 5G cellular network).

Some universities/workplaces and 5G cellular providers use restrictive networks that prevent the peer-to-peer (p2p) connections FarPlay relies on. Using custom ports lets you connect with musicians on these networks and is recommended for teachers.

Thank you,
David Liao

• This reply was modified 1 week, 2 days ago by David Liao.
• This reply was modified 1 week, 2 days ago by David Liao.