Went from perfect to losing multiple connections (no longer can connect to more than 1 person at a time)
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I have the standard version, running Mac OS 14.6.3. Using wired headphones and wi-fi. I have had many successful one-on-one sessions and one successful group of five (including me). Then on my next one-to-one session, I lost video (no camera icon and no amount of working thorough settings helped). I dumped the preferences and reinstalled the app. Video popped right up but I can’t connect to more than one person at a time. Any help is greatly appreciated!
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Dear Bob,
Thank you for your detailed post. Please use the steps below to authorize your copy of FarPlay.
- Open the FarPlay app.
- In the main FarPlay window, click the “Log in / Subscribe” button.
- In the My Account page that appears, click the “Authorize this device” button. A message should appear that confirms that you authorized your computer to use your FarPlay subscription.
You can bookmark these steps at our page of account-management instructions. The fresh copy of FarPlay you installed needs to be authorized to let you create multi-user sessions (and enjoy other subscription benefits, like recording).
I noticed you said you use Wi-Fi. If you make rhythmic music in sync with other people online, we recommend minimizing your latency using the two steps below.
- Connect your Mac to your router using Ethernet, instead of Wi-Fi. Avoid repeater/extender routers and Ethernet-over-power adapters.
- We also recommend using a wired external mic (even the mic that’s part of the wired Apple EarPods is great).
(But, if you’re not playing in sync, Ethernet isn’t required).
Thank you,
David Liao
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