Reply To: Pixelated Video
Dear Doug,
Thank you for your reply. Yes, it’s important for each session participant to turn VPN off. The VPN doesn’t need to be uninstalled, simply turned off/disconnected before starting a FarPlay session. It’s possible to have pixelation only in recent weeks even if your instructor has had a VPN set up for months if the VPN was set up, but disconnected, during lessons until recent weeks.
To turn a VPN off on a Windows PC like your instructor’s, click Start > Settings > Network & Internet. In the list at the left, click the VPN category. Look through the list of VPNs on the right. If there’s a VPN that’s connected, click it and then click its Disconnect button to disconnect it. If VPN software is installed, the software might provide a VPN-on/off switch that can be accessed by clicking on an icon in the Windows system tray at the bottom of the screen.
Thank you,
David Liao
