FarPlay Meet - FarPlay

FarPlay Meet

Randolph Felts
Participant

6 days, 13 hours ago

I have a monthly subscription to FarPlay and joined in the Tuesday am session last week. I tried to return today (9-30) and the software doesn’t recognize me. It seems to want me to subscribe as if I was not already a FarPlay subscriber.

David Liao
Keymaster

6 days, 10 hours ago

Dear Randolph,

Thank you for meeting with me separately today and providing details. Happy that your subscription is working in the FarPlay app itself. I will reply again after we’ve fixed the small bug that prevented you from seeing Meet specifically.

We’re really grateful for the feedback from musicians like you who are testing FarPlay Meet!

Thank you,
David Liao

David Liao
Keymaster

5 days, 5 hours ago

Dear Randolph,

If you have a chance, could you check that you can access Meet again?

Many thanks,
David Liao

Randolph Felts
Participant

4 days, 8 hours ago

Hi David,

I tried to join or share a meet up just now and had the same problem as on Tuesday. The software doesn’t seem to recognize me as a monthly subscriber and therefor sends me to the sign up page.

Thanks for your help on this matter.

Randy Felts

David Liao
Keymaster

4 days, 6 hours ago

Dear Randolph,

Thanks for your update. I will contact you separately to look for a time to look at your screen with you.

Thank you,
David Liao
David Liao
Keymaster

4 days, 2 hours ago
Happy to report that Randolph’s problem was solved. The solution was easy. If you’re testing FarPlay Meet and your access changes unexpectedly (rare), go to https://farplay.io/myAccount, log out, sign back in, and then go to Meet again.

Thank you,
David Liao
- This reply was modified 3 days, 9 hours ago by David Liao.

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