Dear Vince,

Thanks for your post. To minimize latency, please try the following at both ends (yours and your friend’s):

• Be sure to use an Ethernet cable to connect your computer (or Ethernet adapter for USB-C or for USB-A) to the router that receives the internet signal where it first enters the home (avoid wireless extender/repeater routers and Ethernet-over-power adapters).
• Turn your computer’s Wi-Fi off.
• Pause DropBox and other real-time file-backup apps. (This personally affects me even though I have almost 1 Gig fiber).
• Temporarily turn real-time protection off in 3rd-party security software (like Malwarebytes).
• Turn VPN off, if used.
• For further tips for minimizing latency, go to our Troubleshooting Guide, click the “Change computer” and “Change audio” buttons, if needed to customize the tips, and look in the “Latency is too high” section.

Thank you,
David Liao

• This reply was modified 4 months, 3 weeks ago by David Liao.
• This reply was modified 4 months, 3 weeks ago by David Liao.
• This reply was modified 4 months, 3 weeks ago by David Liao.
• This reply was modified 4 months, 3 weeks ago by David Liao.
• This reply was modified 4 months, 3 weeks ago by David Liao.