Hi everyone,

I thought a solution for one of our users might help others. They indicated that their computer couldn’t connect to the internet with Wi-Fi off despite using an Ethernet cable to connect to the box that receives the internet signal where it enters the home. That box was connected by Ethernet to a router, and the solution was for the user to connect their computer’s Ethernet cable to that router.

Some internet providers bring your internet signal into an ONT (for fiber) or a modem (for cable) and then use Ethernet to connect the ONT/modem to the actual router you plug your computer’s Ethernet cable into. Sometimes ONTs/modems look like routers.

Thank you,
David Liao

• This topic was modified 6 hours, 1 minute ago by David Liao. Reason: typo ("Wi-Fi" should have read "Wi-Fi off")