Scratching Sound
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Hi,
were are trying to play with 2 accoustic guitars. The sound of my session-partner is scratching and it has nothing to do with latency or volume. Every connections are OK, the latency of our connection is at 30-50ms, we increased the ASIO buffer to 128. I am using a Focusrite 2i2, he a Neumann with several channels, but can’t use them, because than the problem increases. From my side to him the sound is clear, I hear those scrathes.
Has anybody an idea how to solve the problem?
Kind regards, Meinolf from Germany
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Dear Meinolf,
Thanks for your question. On your end, please drag the latency slider, a little bit at a time, to the right and see whether you can get acceptable audio quality while still having low enough latency. (When the slider is completely to the left, there may be a lot of crackling).
If dragging the latency slider to the right doesn’t fix the scratching sound or makes the latency too high, do the following at your end and your partner’s end (you might have done this already):- Use fiber, cable, or vDSL (European vDSL is often good) internet.
- Use an Ethernet cable to connect the computer to the router that receives the internet signal where the signal first enters the home (avoid wireless repeater/extender routers and Ethernet-over-power adapters). If your computer doesn’t have an Ethernet port, use an Ethernet adapter for USB-C or USB-A.
- Turn your computer’s Wi-Fi off.
- Turn VPN off, if used.
If you’d like to browse more suggestions, go to our Troubleshooting Guide, click “Change computer” and “Change audio” as needed, and look through the suggestions under “Latency is too high” (these tips often help fix crackling noise).
Thank you,
David Liao
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