Dear Bill,

Thanks for your question.

To troubleshoot volume, look at the level meter under the remote musician’s name. Does the meter flicker a lot (green, yellow, and maybe even orange) when they play? If you see a low meter level from them, ask them to increase their mic gain. If you see a strong meter level when they play, but they sound quiet in your headphones, drag the monitor slider under their name toward the right.

To troubleshoot the audio quality of the GCS ASIO drivers, could you go to FarPlay’s Preferences > General Options, select the GCS ASIO drivers for the Microphone and Headphones, and then share a screenshot of the Preferences window? Could you also share a screenshot of the choices in the microphone pull-down menu and a screenshot of the choices in the headphones pull-down menu?

I’d like to double-check that the Microphone and Headphones selections are in the “ASIO devices” sections of the pull-down menus. If so, click ASIO Buffer Settings.

If a control panel for the GCS drivers appears, use this panel to increase the GCS’s ASIO buffer size (say, from 32 to 64 samples). If clicking ASIO Buffer Settings doesn’t do anything, look in the Windows System Tray (near the date and time at the bottom-right corner of the screen). If you find an icon for the GCS driver, click it and raise the GCS ASIO driver’s buffer size. If the GCS driver’s buffer size can’t be set in either of these ways, could you let us know? (I looked in the Gigcaster 5’s manual, but couldn’t find instructions for the ASIO buffer settings).

Thank you,
David Liao

• This reply was modified 1 day, 12 hours ago by David Liao.
• This reply was modified 1 day, 12 hours ago by David Liao.