pixilated picture and no sound or garpled. Just one of 3 in the group.
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-one of our 3 musicians is having issue with no sound or garbled sound and picture is broken up. We’ve tried all the variables that could cause this and nothing helps. We are using windows, internet and we’ve tried wifi connection, being connected with cable and nothing helps. Headphones are plugged , It just started about 2 weeks ago. Before that no issues. We’ve checked everything it could be and nothing helps. Everything checks out with the computer, connections and internet. We’ve brought her pc to my house and it doesn’t help. PLS HELP! It’s my sister Donna West. She asked me to contact you because she is at work. TY!
You can contact her at [deleted phone number] or me Sherry Reneau (sister) @ [deleted phone number] [deleted email address]
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Dear Sherry,
Thank you for your message. Please check that Wi-Fi is off on the affected PC, and, if that doesn’t help, make sure to turn VPN off on the PC. Click Start > Settings > Network & Internet > VPN. Look through the list of VPNs on the right. If you find a VPN listed as “Connected”, click its Disconnect button. The off switch for a VPN might also be found in software like Malwarebytes, NordVPN, and Cisco Secure Client/AnyConnect (look for these in the Windows System Tray near the date and time).
VPNs are used to connect to university/workplace networks from home, and to stream movies available in other countries, for example. Unfortunately, VPNs sometimes cause blocky/blurry video and audio problems that continue even after moving a computer to a different home. For more information about VPNs, check out our blog post here.
I’ll also send a separate message to you and Donna.
Thank you,
David Liao
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