Can’t join session - FarPlay

Can’t join session

Rae Billing
Participant

3 days, 18 hours ago

New to Farplay and friend has invited me to session. Am on Mac Monteray and he is on Windows.

I have Ethernet connected, my Wifi turned off and external headset with microphone, all as recommended by Farplay. But receive this message when trying to connect: ‘Farplay couldn’t establish connection. See here for information about managing Firewalls.”

I checked my Firewalls and nothing is turned on.

David Liao
Keymaster

3 days, 5 hours ago
Dear Rae,

Thanks for your message. Could you and your friend try the following? You can try the suggestions in whatever order is convenient (might only need one of them).
- On both computers, turn VPN off, if used.
- Have your friend check that all his firewalls are off on his Windows PC. Sometimes a PC has two firewalls: the Windows Firewall and a second firewall that’s part of a 3rd-party security suite like Norton or AVG.
- Reboot your routers.
- Make sure each end uses a home fiber, cable, or vDSL connection, rather than a university/workplace network or 5G cellular connection.
- Could you share a screenshot of the “FarPlay couldn’t establish a connection” message including the NAT information at the end of the message? We can use the NAT information to give more specific advice.
Thank you,
David Liao
Rae Billing
Participant

3 days ago

Hi, David, thanks for the prompt response. I solved it. Saw a previous response of yours and it mentioned Mac date and time setup. Mine were out of whack, so corrected them and rebooted and we got the connection. All good for now. Cheers!
David Liao
Keymaster

2 days, 17 hours ago
Dear Rae,

Many thanks for sharing your solution. Glad to hear that fixing the date and time and rebooting your Mac fixed the connection problem.

Thank you,
David Liao
- This reply was modified 2 days, 17 hours ago by David Liao.

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