David,
Thank you so much for your exhaustive reply!!!
My computer was a little wonky but somehow it got itself straightened out and we were able to hear each other. In today’s session, Gaye was having some issues but, unbeknownst to her as to what she did, she was finally able to hear. We’re smart idiots!

I’ve copied your response and will send it to Gaye because it has so many great suggestions of things to try, something we never know how to do. And I’ll keep my copy at my laptop piano for future reference.

Thanks again, so much. We both appreciate the heck out of you!

Sarah