Reply To: Cameras not recognized

Hi Antti,

I understand you tried disabling your antivirus software. Do you have Norton 360? If so, please use Norton’s instructions at to change your SafeCam settings so that either SafeCam is completely turned off or so that the “Access” setting for FarPlay is set to “Allow.” Then, quit and restart FarPlay.

The video is the same in free mode and with a subscription. Using free mode doesn’t make any difference in getting video to work. Occasionally, there are some webcams/computers for which getting video to work requires more steps. Could you share the model of the camera you’re trying to use? To find your camera model, type “device manager” in the taskbar search box, click the Device Manager, and Look under “Cameras.”

Thank you,
David Liao