[David Liao]

Hi Marylin,

Thanks so much for the mp3 with the dropouts. Could you see whether any of the following help?

• Plug in your computer’s power cable. Go to Start > Settings > System > Power & battery and make sure the Power mode for using the PC while plugged in is High Performance.
• Quit other apps, especially apps that use audio.
• Go to Start > Settings > System > Sound. Click More Sound Settings (Windows 11) or Sound Control Panel (Windows 10). Click Recording. Double-click your Yeti mic’s listing. Click Advanced, and set the Default Format to 16 bit, 48000 Hz (DVD Quality).
• Try a different mic.
• Go to FarPlay’s Preferences > General Options and change the Audio Buffer Size to 480 (10 ms).

Indeed, Scott shouldn’t get disconnected at 45 minutes from sessions you start from a computer authorized using your subscription. Did Scott happen to create the sessions where he got disconnected around 45 minutes? Sessions created by free users do time out at 45 minutes, even if the other participant is a subscriber.

Are mkf and scott video out of sync in the gallery mp4? I’d be happy to look at your mp4s if you’d like to upload them to a folder I shared with you separately through email. When someone leaves and rejoins partway through a session, you’ll have two recordings from them. In your example, 2-scott contains Scott’s audio/video until he first disconnected while 3-scott contains black video and silent audio before Scott rejoined followed by his audio/video after he rejoined. If you start playing the three recordings at the same time (in a video-editing app), they should be in sync.

Thank you,
David Liao

• This reply was modified 3 months, 1 week ago by David Liao.
• This reply was modified 3 months, 1 week ago by David Liao.
• This reply was modified 3 months, 1 week ago by David Liao.