[David Liao]

Dear Kevin,

Thanks for your update. Very helpful to know the green light is on for your new iMac’s Wi-Fi! Could you share what happens when you try the following on your new iMac? I’d be happy to follow up with instructions accordingly.

1. Turn Wi-fi off.
   
2. Try to browse websites using Safari.
3. If turning Wi-Fi off breaks your new iMac’s internet connection, reboot your new iMac and wait a minute. If this doesn’t help, reboot your router.
4. If you still can’t browse the web with Wi-Fi off, go to the System Settings > Network > USB 10/100 LAN screen and email a screenshot to support@farplay.io.
5. If you can browse the web with Wi-Fi off, try connecting with someone on FarPlay. Would you like to do a test call with me? If so, please email a preferred phone number for scheduling to support@farplay.io.

Thank you,
David Liao

• This reply was modified 4 weeks ago by David Liao.
• This reply was modified 4 weeks ago by David Liao.