Dear Rae,
Thanks for your message. Could you and your friend try the following? You can try the suggestions in whatever order is convenient (might only need one of them).
- On both computers, turn VPN off, if used.
- Have your friend check that all his firewalls are off on his Windows PC. Sometimes a PC has two firewalls: the Windows Firewall and a second firewall that’s part of a 3rd-party security suite like Norton or AVG.
- Reboot your routers.
- Make sure each end uses a home fiber, cable, or vDSL connection, rather than a university/workplace network or 5G cellular connection.
- Could you share a screenshot of the “FarPlay couldn’t establish a connection” message including the NAT information at the end of the message? We can use the NAT information to give more specific advice.
Thank you,
David Liao
