Audio worked at initial setup, no longer works
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I’m new to Farplay, and when I initially setup using the quickstart guide I saw the audio both for my mic and keyboard (which are both connected through my Audiobox USB 96 interface) working and was able to adjust levels through the mixer. I could hear fine in my headphones which are also running through my interface. Then it just stopped, and now I don’t see any movement in the mixer and I can’t hear anyone who connects with me to Farplay. I thought my side of things was working at first as I could hear myself but I realize I’m only hearing through the interface (I don’t SEE the audio through the slider). I have mic permissions set, I am connected via ethernet, but there’s seemingly no audio reaching me. Like I said, it worked for about 30 seconds and then nothing has worked since.
Macbook Pro Late 2015, PreSonus Audiobox USB 96. Any help is greatly appreciated!
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Dear Bridget,
Thank you for your message. Please find the Devices subpanel (example below).
Please use the Microphone: pull-down menu to choose No Audio. Then, use the Microphone: pull-down menu to choose your AudioBox, and make sure the Headphones: are also set to your AudioBox. (Switching a selection in the Devices subpanel to No Audio and then back to the desired device resets the audio system).If this doesn’t help, try quitting FarPlay, quitting all other applications as much as possible (especially other applications that can use audio), disconnecting and reconnecting the AudioBox, and then starting FarPlay again.
If the audio still isn’t working, please share a screenshot of your Devices subpanel and a screenshot of your mixer (example for mixer below).
Thank you,
David LiaoThanks for the swift reply. The recommendations listed above allowed for sound to work initially, but after playing around for a minute it stopped working and the mixer began pulsing. I’m hoping to attach a screen grab for reference. It was in channel 2 which is my keyboard channel. I rebooted FarPlay and had the same result. I disconnected the interface and upon starting FarPlay again it worked for only 2 seconds before pulsing again. I’ll also connect my Devices & Mixer.
My keyboard is connected to the interface via 1/4″ to XLR. My mic is connected via XLR. Headphones are plugged into the back, interface is connected via USB to my MacBook, I’m connected directly to the router via ethernet and am connected to my computer’s power source.
Many thanks.
Thanks so much for the screenshots and screen recording.
Can you go into Preferences
> General Options and try using audio buffer sizes of “Default”, 128, and 256? (“Default” is typically safe on Macs; maybe you’re already using this).Thank you,
David LiaoThank you for your reply.
On your AudioBox, please try turning the “Mixer” knob halfway between “Inputs” and “Playback” (the important thing is to avoid turning the knob all the way to “Inputs”, which prevents the remote musician’s sound from being heard through headphones plugged into your AudioBox). In FarPlay, double-check that the Headphones are set to AudioBox USB 96 in the Devices subpanel.
I forgot to give you a suggestion earlier: If the AudioBox is still unstable (spontaneously stops working or only works with large audio buffer sizes of 128 or 256), I’d try plugging your AudioBox into a powered USB hub (example: https://a.co/d/010PJKMA). I’d see whether that lets you reliably use a lower Audio Buffer Size like 16 or 32.
Thank you,
David Liao
> General Options and try using audio buffer sizes of “Default”, 128, and 256? (“Default” is typically safe on Macs; maybe you’re already using this).- You must be logged in to reply to this topic.