[Antti]

Hi there!

I just tried creating a session with a friend and got the Failed to connect error. I’m on an internet connection that’s shared from a phone. Unfortunately I don’t have access to a wired connection.

I tried disabling the firewall, and switching the network to private to enable device discovery over network.

Didn’t work for now.

I got one prompt from Windows Defender to allow an incoming connection after I enabled the specific UDP port range setting, so something was there. I did allow the connection, but it failed to connect just the same. The Windows Defender Firewall with Advanced Security shows two entries for FarPlay now, with all inbound TCP and UDP allowed.

So, what to do and where to start?

I’d like to fix this before trying out with a friend again, if possible. Is there a way you could set up a system to test inbound connections with? I could try with the friend as well, of course, but it’s more comfortable to root things out in your own time.

I have the most recent Farplay. So does she. I’m on Windows 10, with Bitdefender AV and Windows Defender firewall. The free version of Bitdefender should have no clear firewall features to it, I’ve put FarPlay in the exemptions for its Online Threat Prevention thing, which is a webpage threat evaluation system. I know, a can of worms if it’s that, but for now it seems unlikely.

Best regards

Antti

• This topic was modified 1 day, 2 hours ago by Antti.

[David Liao]

Dear Antti,

Thank you for your question. To fix the connection error, either ask your friend to use custom ports on their end or, on your end, try a different internet connection (not phone hotspot). It’s common for cell-phone internet to block the peer-to-peer connections FarPlay requires, so cell-phone internet is not in our list of recommended internet connections. Where fiber (preferred), cable, and vDSL (European vDSL is often good) are not available, try switching to a home 5G cellular connection. If you still get a connection error, contact your internet providers (yours and your friend’s) to ask for a “Public IP” for each of you (internet providers often provide these for a modest monthly fee).

Thank you,
David Liao

• This reply was modified 19 hours ago by David Liao.
• This reply was modified 18 hours, 58 minutes ago by David Liao.
• This reply was modified 18 hours, 57 minutes ago by David Liao.
• This reply was modified 18 hours, 57 minutes ago by David Liao.
• This reply was modified 18 hours, 54 minutes ago by David Liao.

[Antti]

Thank you David. I’ll call my mobile ISP and see what their setup is.

Plus, we’ll try having the custom ports setting on for both clients.

It was fun to play and sing on Telegram as well, but this would be much more harmonious.

Cheers!

Antti