[Vergil]

nvm

• This topic was modified 2 days, 15 hours ago by Vergil. Reason: similar question
• This topic was modified 2 days, 14 hours ago by David Liao.

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   farplay-error-firewall-nat.jpeg
   

[David Liao]

Dear Vergil,

Thank you for your message (and edit). I’ll write an answer for other users finding this forum thread.

Assuming your screenshot is from your end, the NAT/firewall error message indicates normal “NAT” on your end and “Symmetric NAT” on the remote end. You can fix this NAT/firewall connection error by using custom ports on your end or asking the remote participant to try using a wired home internet connection, if they’re connecting through a workplace/university network or cellular internet provider. If they’re already using a wired home internet connection, ask them to ask their internet provider for a Public IP.

Thank you,
David Liao

• This reply was modified 2 days, 14 hours ago by David Liao.
• This reply was modified 2 days, 14 hours ago by David Liao.
• This reply was modified 2 days, 14 hours ago by David Liao.

[Vergil]

Hi David,

Thank you for the reply. I edited my question because I found another thread talking about this. However, recently I can’t start a new session. The program window stuck on “initializing service”. What could be the problem here?

Thank you,
Vergil

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   farplay-error-initializing.jpeg
   

[David Liao]

Dear Vergil,

Apologies. Earlier today, the server had a temporary problem, which was fixed within minutes of your message. If you open the FarPlay app now, you should be able to connect to the service.

Thank you,
David Liao