[Vergil]

nvm

• This topic was modified 4 weeks ago by Vergil. Reason: similar question
• This topic was modified 4 weeks ago by David Liao.

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   farplay-error-firewall-nat.jpeg
   

[David Liao]

Dear Vergil,

Thank you for your message (and edit). I’ll write an answer for other users finding this forum thread.

Assuming your screenshot is from your end, the NAT/firewall error message indicates normal “NAT” on your end and “Symmetric NAT” on the remote end. You can fix this NAT/firewall connection error by using custom ports on your end or asking the remote participant to try using a wired home internet connection, if they’re connecting through a workplace/university network or cellular internet provider. If they’re already using a wired home internet connection, ask them to ask their internet provider for a Public IP.

Thank you,
David Liao

• This reply was modified 4 weeks ago by David Liao.
• This reply was modified 4 weeks ago by David Liao.
• This reply was modified 4 weeks ago by David Liao.

[Vergil]

Hi David,

Thank you for the reply. I edited my question because I found another thread talking about this. However, recently I can’t start a new session. The program window stuck on “initializing service”. What could be the problem here?

Thank you,
Vergil

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   farplay-error-initializing.jpeg
   

[David Liao]

Dear Vergil,

Apologies. Earlier today, the server had a temporary problem, which was fixed within minutes of your message. If you open the FarPlay app now, you should be able to connect to the service.

Thank you,
David Liao

[Vergil]

Hi David,

The Symmetric NAT issue was on my end. I contacted my ISP and now have a public IP. However, the problem persists. Should I use port forwarding as you mentioned, or is there any easier solution?

Thank you,
Vergil

[David Liao]

Dear Vergil,

Thank you for getting the public IP.

Is the error message you’re currently seeing on your computer identical to the one in your screenshot from March 31 (including “NAT / Symmetric NAT”, rather than “Symmetric NAT / NAT”)? If so, there is symmetric NAT at the other musician’s end. In this case, ask the other musician to get a public IP, or use port forwarding on your end.

Thank you,
David Liao