[Todd Bolinger]

Hi,

One of our group members is unable to get his system to work. He is using a MacBook M-1 pro, Sonoma 14.4.1. Another member has the same computer and has no problem. His system setting for Sound has his Input as USB-c Audio and the output as Headphones (or similar). Volumes are up for input and output. The Ethernet cable is plugged into a second USB-c input (for both of these members using similar computers). What are we missing? If there is another setting on the computer that needs to be changed, please let me know.
We are all using a Rolls Personal Monitoring Station for instrument and microphone via its headphone output then connected to the computer with USB. We use the headphone output of the computer for hearing ourselves and remote members. The member that we cannot hear himself and sends no audio signal to us also tried plugging directly from his instrument into the computer, bypassing the Rolls unit, and still sends no signal.
Thanks,
Todd Bolinger

[David Liao]

Hi Todd! First, please ask the member who is having trouble to look inside FarPlay’s Devices subpanel and try setting his Microphone: to USB-C Audio and Headphones: to External Headphones (exact device names might vary). The example below is for my Mac, where I happen to use a Scarlett 2i2 for both audio input and output.

If this doesn’t solve the problem, please have the member use the following steps to make sure that FarPlay has permission to access microphone input on their Mac.

1. Quit FarPlay.
2. Open the Apple Menu  at the top-left corner of the screen, choose System Settings and then Privacy & Security.
3. Click Microphone.
4. Scroll down to FarPlay. Make sure the toggle switch next to FarPlay is ON.
5. Reopen FarPlay, and you should now have sound input from your microphone.

For screenshots, see the copy of these instructions at https://farplay.io/tipsandtricks/.

If these suggestions don’t work, try having the member work through our QuickStart instructions for Mac users using external audio interfaces at https://farplay.io/quickstart/?os=mac&audio=external. In particular, the steps in section 3. Configure and test your audio can be done before the member connects with anyone else.

If you’d like more help, please let us know!

Thank you,
David Liao

• This reply was modified 1 week, 5 days ago by David Liao.
• This reply was modified 1 week, 5 days ago by David Liao.
• This reply was modified 1 week, 5 days ago by David Liao.
• This reply was modified 1 week, 5 days ago by David Liao.