[Colin Mc0]

I have 3 webcams on my system, one in the MacBook Pro laptop, one in my external Apple Display and a USB connected webcam which I wish to use. All of them show up in the selection list but when I select the USB connected webcam, three white dots show up on a black background but no picture.
THe display webcam is very old, I would like the new USB connected webcam to be used.
I use it all the time in other applications, e.g. Zoom.
Thanks for your help.
PS the app is great for playing music with my friends.

[David Liao]

Dear Colin,

Happy to hear the app is great for playing music with friends.

Is it just your USB-connected camera that gets stuck on the three white dots? (Do the laptop and external display webcams work in FarPlay?) If so, could you try the following?

• Make sure to quit all other apps that can use webcams.
• Check whether your USB-connected webcam’s manufacturer provides software that lets you adjust webcam access.
• Run FarPlay from the Terminal:
  • In the Applications folder, Control+Click FarPlay. Select “Show Package Contents.”
  • Double-click “Contents” and then “MacOS.”
  • Double-click the FarPlay executable.
  • Even if this doesn’t solve your problem, we’d love to provide additional suggestions using a copy of the terminal output. Note: Terminal output shows session IDs. IP addresses and usernames might also appear in the terminal output. If you prefer, email your terminal output to us privately at support@farplay.io.

(Some of the instructions above were copied from the item “Can’t use webcam” at our FAQ & Troubleshooting Guide).

Thank you,
David Liao

[David Liao]

Good news, everyone. The solution for Colin’s USB-connected webcam was to use a higher video resolution. To do this, click FarPlay’s Video menu and choose Video Preferences. Use the Your max resolution (width in pixels): pull-down menu to select 720 or greater. For illustrations, see our instructions for adjusting video preferences.

(We’ve updated our FAQ & Troubleshooting Guide accordingly).

Many thanks to Colin for his terminal output and working with Anton to find this solution.

Thank you,
David Liao

• This reply was modified 4 months, 1 week ago by David Liao. Reason: Mention update to FAQ & Troubleshooting Guide