[Bob Schleeter]

I have the standard version, running Mac OS 14.6.3. Using wired headphones and wi-fi. I have had many successful one-on-one sessions and one successful group of five (including me). Then on my next one-to-one session, I lost video (no camera icon and no amount of working thorough settings helped). I dumped the preferences and reinstalled the app. Video popped right up but I can’t connect to more than one person at a time. Any help is greatly appreciated!

• This topic was modified 5 days, 9 hours ago by David Liao. Reason: Added "multi-user sessions" to title
• This topic was modified 5 days, 9 hours ago by David Liao. Reason: Updated topic for clarity

[David Liao]

Dear Bob,

Thank you for your detailed post. Please use the steps below to authorize your copy of FarPlay.

1. Open the FarPlay app.
2. In the main FarPlay window, click the “Log in / Subscribe” button.
3. In the My Account page that appears, click the “Authorize this device” button. A message should appear that confirms that you authorized your computer to use your FarPlay subscription.

You can bookmark these steps at our page of account-management instructions. The fresh copy of FarPlay you installed needs to be authorized to let you create multi-user sessions (and enjoy other subscription benefits, like recording).

I noticed you said you use Wi-Fi. If you make rhythmic music in sync with other people online, we recommend minimizing your latency using the two steps below.

• Connect your Mac to your router using Ethernet, instead of Wi-Fi. Avoid repeater/extender routers and Ethernet-over-power adapters.
• We also recommend using a wired external mic (even the mic that’s part of the wired Apple EarPods is great).

(But, if you’re not playing in sync, Ethernet isn’t required).

Thank you,
David Liao

• This reply was modified 5 days, 10 hours ago by David Liao.

[Bob Schleeter]

Thank you so much David!

[David Liao]

You’re very welcome!