Cannot Access FarPlay Meet
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Thanks for taking my concern. I have an active Standard Subscription, but when I click the Meet link, it only shows a spinning animation and does not allow me to view my Meet page, even after clicking the Login button. Please see the screenshot. Thanks again!
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Hi Dante,
Thanks for your message. First, can you go to https://farplay.io/myAccount, click the Log Out button at the bottom, then log back in, and then click Meet in the navigation menu bar at the top of the page? Please let us know if this suggestion helps; we’d be happy to provide additional help.
Thank you,
David LiaoHi Dante,
Could you try logging out of and back into https://farplay.io/myAccount and then clicking on Meet one more time? A record in your account changed internally in our system yesterday, and I think you might be able to access Meet now. So sorry for this inconvenience — we are troubleshooting to prevent this from happening again.
Thank you,
David LiaoHi David,
No problem at all. Thanks for the quick response; I now have access. What precipitated my concern was that I received an email notice for a new Connection Request (screenshot attached). However, I’m not seeing the request now that I can go to the Meet area. I guess the email notification was an error?
Thanks!Dante
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Hi Dante,
So happy you’re able to get into Meet again! Maybe someone cancelled a connection request. Could you click Requests in Meet and see whether Meet shows you a “No new connection requests” message (example below)?
Thank you,
David Liao
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