Hi Joro,

Thanks for the details. Yes, let’s try troubleshooting your Mac’s Verizon internet connection.

• Please reconnect the Ethernet cable from your Mac to the Verizon router that receives the Verizon signal where it first enters the home, and turn your Mac’s Wi-Fi off. Open the Terminal. Run scutil --proxy [Enter]. Then, run ping -c 4 connect.farplay.io [Enter]. Save a screenshot of the results for both commands.
• Please then disconnect the Ethernet cable and use Wi-Fi to connect your Mac to your iPhone (ATT) hotspot and run the same Terminal commands, scutil --proxy [Enter] and then ping -c 4 connect.farplay.io [Enter]. Save a screenshot of these results too.
• Please privately email your screenshots to support@farplay.io so I can hide private information, if any, before replying here with additional suggestions.

What kind of Verizon connection do you have (FiOS or 5G home internet)?

Thank you,
David Liao

• This reply was modified 1 month, 1 week ago by David Liao.
• This reply was modified 1 month, 1 week ago by David Liao.