Reply To: Unable to join other users
Dear Richard,
Thank you for your details. Please ask Gigaclear support whether you can get a public IP. If they say no, ask whether you can pay for a static IP, which I think they offer for £2/month.
Our FAQ & Troubleshooting guide includes a suggestion to get a public IP (go to the “We failed to connect …” item in the “Can’t connect” section).
Optional background
FarPlay sends audio and video directly between participants (“peer-to-peer” connectivity). Based on information from a Gigaclear employee, Gigaclear might be using something called CGNAT for your connection. CGNAT can break peer-to-peer connectivity. Getting a “public IP” or “static IP” from your internet provider fixes the problem by getting rid of CGNAT for your connection. Ask about a “public IP” first because a public IP might be less expensive than a static IP.
Thank you,
David Liao
