[David Liao]

Dear Frank,

Thank you for your message. Please try the following.

• Disconnect and reconnect the webcam.
• Quit all other applications that can use the webcam.
• Make sure FarPlay has permission to use webcams. Look in system settings (instructions for Mac here and instructions for Windows here) and in third-party security software like Norton.
• If you can click on your webcam’s name in FarPlay, but the video of you is black, try changing your video resolution.

More details are available under “Video or screen sharing” > “Can’t use webcam” in our Troubleshooting Guide.

Could you share a screenshot of the list of webcams shown when you click the camera button in the FarPlay Video window (example below)?

Thank you,
David Liao

• This reply was modified 3 weeks, 4 days ago by David Liao.
• This reply was modified 3 weeks, 4 days ago by David Liao.
• This reply was modified 3 weeks, 4 days ago by David Liao.
• This reply was modified 3 weeks, 4 days ago by David Liao.