[David Liao]

Hi,

Thanks for the detailed list of the things you tried.

Please make sure the date and time are correct on your Windows PC. Correcting the system date and time fixed the same problem for another user (on a Mac) a while ago.

Sometimes a PC has two firewalls (one that comes with Windows and a second that’s part of a 3rd-party security suite like Norton or AVG). Please look for a second firewall. If you find one, please try having both firewalls off at the same time.

When the PC’s Ethernet cable is connected and the PC’s Wi-Fi is off, does your PC otherwise successfully connect to the internet (browse YouTube, farplay.io, etc.)?

Thank you,
David Liao

• This reply was modified 1 month ago by David Liao.