[David Liao]

Dear Joel,

Thank you for your screenshots. Here are the results in convenient text:

Connected by Ethernet to Verizon FiOS router

RedactedUserName@RedactedComputerName ~ % scutil —proxy
 {
  ExceptionsList :  {
    0 : *.local
    1 : 169.254/16
  }
  FTPPassive : 1
}
RedactedUserName@RedactedComputerName ~ % ping -c 4connect.farplay.io
ping: invalid count of packets to transmit: `4connect.farplay.io'
RedactedUserName@RedactedComputerName ~ % ping -c 4 connect.farplay.io
PING connect.farplay.io (13.51.122.127): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2

--- connect.farplay.io ping statistics ---
4 packets transmitted, 0 packets received, 100.0% packet loss

Connected by Wi-Fi to iPhone (ATT) hotspot

RedactedUserName@RedactedComputerName ~ % scutil —proxy
 {
  ExceptionsList :  {
    0 : *.local
    1 : 169.254/16
  }
  FTPPassive : 1
}
RedactedUserName@RedactedComputerName ~ % ping -c 4 connect.farplay.io
PING connect.farplay.io (13.51.122.127): 56 data bytes
64 bytes from 13.51.122.127: icmp_seq=0 ttl=50 time=163.070 ms
64 bytes from 13.51.122.127: icmp_seq=1 ttl=50 time=167.367 ms
64 bytes from 13.51.122.127: icmp_seq=2 ttl=50 time=200.513 ms
64 bytes from 13.51.122.127: icmp_seq=3 ttl=50 time=185.263 ms

--- connect.farplay.io ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 163.070/179.053/200.513/14.926

Ping tests whether your Mac can get replies when sending out short messages to a computer on the internet. Indeed, the Request timeout results above mean your Mac didn’t receive ping replies from connect.farplay.io when your Mac was connected by Ethernet to your Verizon FiOS router.

To investigate further, please reconnect your Mac by Ethernet to your Verizon FiOS router and turn your Mac’s Wi-Fi off. Then, please run the following Terminal commands and email a screenshot of the results to support@farplay.io.

• Run ping -c 4 8.8.8.8 [Enter]. This will ping Google, and if we get “Request timeout” results, then your Verizon connection is blocking ping, which makes ping less useful as a testing tool.
• Run nc -vz -G 6 -w 6 connect.farplay.io 443 [Enter]. Results might take 6 seconds.
• Then run nc -vz -G 6 -w 6 connect.farplay.io 6727 [Enter]. Results for this command might also take 6 seconds.

The last two commands check for problems connecting to connect.farplay.io.

Thank you,
David Liao

• This reply was modified 4 weeks ago by David Liao.