Can you troubleshoot my connection from [day]?
Please email the relevant session ID to email@example.com so we can provide diagnostic information.
Please describe the issue you encountered as specifically as possible.
Please send any information you can provide about your system (Mac vs. Windows), internet connection (speed test results from speedtest.net), whether the issue has occurred before, etc. If you are part of a group of people trying to troubleshoot connectivity, please carbon copy, if possible, the other members of your group when you email us so we can communicate in a single email conversation.
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