[Diana]

Hi,
Im using a MacBook Pro 2017 Ventura. We use ethernet cable. I use Sennheiser head phones. My friend plays the Vibraphone. We’ve not had this problem before, but today the vibes were very loud and distorted. I had her monitor on -49 dB. No problems with latency, though.

[David Liao]

Hi Diana, thank you for your post! Please try the following.

1. Ask your friend to check that their mic hasn’t been accidentally moved too close to the vibes.
2. Ask your friend to look for a gain knob on their mic or audio interface (if they have one). Have them try turning the knob (to the left/counter clockwise).
3. If your friend isn’t using an audio interface, have them adjust the mic input level setting on their computer by walking through section 3. Configure and test your audio of our Quickstart instructions (if they have a Mac, they should use https://farplay.io/quickstart/?os=mac, and if they have a Windows PC, they should use https://farplay.io/quickstart/?os=win).

Your friend can use the steps in section 3. Configure and test your audio of our Quickstart instructions https://farplay.io/quickstart/ without connecting to anyone else.

Thank you,
David Liao

• This reply was modified 2 months, 2 weeks ago by David Liao.
• This reply was modified 2 months, 2 weeks ago by David Liao.
• This reply was modified 2 months, 2 weeks ago by David Liao.

[Diana]

Great!!
Thanks a lot David!

[David Liao]

👍