[Neil]

Hello,

I apologize if you have already answered this elsewhere; I couldn’t find anything.

When I start recording and select Record Video & Audio, I get a pop-up asking me to choose a folder. Once I do, it will start recording for 2 seconds, and then an error message pops up asking me to “Choose a different folder for your recording. FarPlay couldn’t create a recording in the folder you chose.

I’ve tried the Desktop, Downloads, and Music folders; all produce the same error message. I was able to record audio only without issue.

Could you please help me?

All the best,
Neil

[David Liao]

[Update November 7, 2026]: Please install FarPlay 1.4.1, released yesterday, which fixes this bug.

Earlier response:
—–

Dear Neil,

Thank you for your question. If you have more than one drive, please see whether you can save to a different drive. I helped a user who couldn’t record to their D:\ drive — we found that recording instead to their C:\ drive worked fine.

Could you send us a screenshot of FarPlay’s About box? On a Mac, click the FarPlay menu near the Apple icon, then click About FarPlay. On Windows, click Menu in the menu bar of the main FarPlay window, then click About FarPlay.

Thank you,
David Liao

• This reply was modified 3 days, 5 hours ago by David Liao.
• This reply was modified 1 day, 3 hours ago by David Liao.

[Neil]

I think that I only have the one drive on the laptop. Here is the image of the About FarPlay screen.
https://photos.app.goo.gl/PoxWYYNtxrQQhhay6

Thanks,
Neil

[Neil]

Also, I appreciate your help. I was able to try the software for the first time today and loved it 🙂

[David Liao]

Hi Neil,

Thanks for your screenshot and kind words. Can you let us know whether recording works when you try the following test?

1. Leave the session.
2. Click Menu > Preferences.
3. On the General Options tab, delete all quotation-mark (“) or vertical-bar (|) characters from Your Name, then click OK.
4. Join a session and choose Record Video & Audio again.

If another participant’s name contains any quotation-mark (“) or vertical-bar (|) characters, ask them to delete those too.

If no name in the session has either character, please post a screenshot of FarPlay during a session, so we can see everyone’s names.

Thank you,
David Liao

• This reply was modified 2 days, 17 hours ago by David Liao.
• This reply was modified 2 days, 17 hours ago by David Liao.

[Neil]

That worked like a dream. Thank you so much for helping me David ✌️😀🎸

All the best,
Neil

[David Liao]

Dear Neil,

You’re welcome. Thanks for letting us know the solution worked! 🥳

Enjoy,
David Liao

• This reply was modified 2 days, 4 hours ago by David Liao.