[Marilyn Fleming]

I have a standard plus asccount. Two players, both on Windows. Recording video for a complete session ~ 60 minutes. I am using Blue Yeti mic for both record and playback. Not sure about other party’s equipment. Package of recordings includes a mix mp4, mix wav, and 3 single track files: 1-mkf, 2-scott, and 3-scott. I (mkf) was set for mono. 1_mkf and 3_scott were the same length. 2_scott was a different length. 3_scott (the one with the matching length) had no sound. 2_scott did have sound.
1_mkf seemed to have periodic silent frames, as though it was interleaving sound from channel 1 with silence from channel 2. mkf video and scott video were wildly out of sync.

This does not always happen. For the example above, the problem happened from start of session. Last time it happened it started mid-way through session. We have also had a few sessions with successful recordings.

Also, Scott is using a free account. He sometimes gets disconnected about the 45-minute mark, even though I have standard-plus. excerpt attached

Attachments:

1. bad_audio.mp3

[David Liao]

Hi Marylin,

Thanks so much for the mp3 with the dropouts. Could you see whether any of the following help?

• Plug in your computer’s power cable. Go to Start > Settings > System > Power & battery and make sure the Power mode for using the PC while plugged in is High Performance.
• Quit other apps, especially apps that use audio.
• Go to Start > Settings > System > Sound. Click More Sound Settings (Windows 11) or Sound Control Panel (Windows 10). Click Recording. Double-click your Yeti mic’s listing. Click Advanced, and set the Default Format to 16 bit, 48000 Hz (DVD Quality).
• Try a different mic.
• Go to FarPlay’s Preferences > General Options and change the Audio Buffer Size to 480 (10 ms).

Indeed, Scott shouldn’t get disconnected at 45 minutes from sessions you start from a computer authorized using your subscription. Did Scott happen to create the sessions where he got disconnected around 45 minutes? Sessions created by free users do time out at 45 minutes, even if the other participant is a subscriber.

Are mkf and scott video out of sync in the gallery mp4? I’d be happy to look at your mp4s if you’d like to upload them to a folder I shared with you separately through email. When someone leaves and rejoins partway through a session, you’ll have two recordings from them. In your example, 2-scott contains Scott’s audio/video until he first disconnected while 3-scott contains black video and silent audio before Scott rejoined followed by his audio/video after he rejoined. If you start playing the three recordings at the same time (in a video-editing app), they should be in sync.

Thank you,
David Liao

• This reply was modified 7 hours, 33 minutes ago by David Liao.
• This reply was modified 7 hours, 31 minutes ago by David Liao.
• This reply was modified 7 hours, 31 minutes ago by David Liao.

[Marilyn Fleming]

It is a desktop computer, so always plugged in.
It already is 48000. So is Scott.
I didn’t mention that it is Windows 11
Also, that a previous session had dropouts in both Scott’s and my track starting at about 45min. Session I documented had dropouts only in mine.
I rebooted immediately before the FarPlay session
Problem doesn’t happen when I am recording when not connected to another player, so opportunities to set up a test are limited.
I have a couple of mega TB ssds and have had problems with shortage of usb endpoints. Could that be a factor?
The Yeti uses Windows audio. Would I be better off using my Studio One ASIO interface?
Does mono vs stereo matter? Does use of video matter? Does number of background processes mstter?
Does anything about Scott’s configuration matter?

[Marilyn Fleming]

Just checked power mode. I was set to balanced. Just changed it to ‘best performance’.

[Marilyn Fleming]

Yep, I figured out where the extra scott audio came from. I’m not overly concerned with the video/audio being out of sync if it’s not related to the audio dropouts.

[Marilyn Fleming]

Another theory – I am running virtual audio cable software. Presumably that might affect the yeti but not the ASIO interface (I don’t know that, just guessing). Nor do I know if it is possible to temporarily disable the virtual cable.