[David Liao]

Hi Everyone,

I wanted to share a solution for an issue that came up for a couple users recently. If connection latency and quality are poor, make sure all participants have directly connected their computers to their main routers (not extender/satellite routers) using Ethernet, with Wi-Fi turned off. If this doesn’t work, ask all participants to make sure they’ve turned off their VPN, if they use one.

VPNs are used to connect home computers to corporate/university networks and, as another example, to stream movies from foreign websites. VPNs prevent audio/video from traveling directly between musicians, which adds latency and can degrade connection quality.

Thank you,
David Liao