Unable to join other users


  • David Liao
    Keymaster

    1 week, 1 day ago

    Dear Richard,

    Thank you for your message. If you’d like, you can try our suggestions below.

    • If there’s an error message when you try to connect with someone, please feel free to share a screenshot.
    • If you’re using macOS Sequoia, see our forum thread on fixing network permissions for FarPlay.
    • Turn VPN off, if used. Examples of VPNs include Proton VPN, NordVPN, Cisco AnyConnect, and GlobalProtect.
    • Turn firewalls off on your computer.
    • If your internet service provider offers a “public IP,” subscribe to that service. Otherwise, you’ll need to ask other people you connect to port forward. If you’d like to share your internet service provider’s name, I can check whether they offer a public IP service.

    Thank you,
    David Liao


    Richard Excell
    Participant

    1 week ago

    Hi David
    Thanks for the speedy response
    I tried setting up Port Forwarding but it didn’t seem to work we kept getting an unable to connect error message when trying to join my friends session
    I have a new direct Ethernet connection to the Gigaclear high speed fibre optic network
    Any help would be greatly appreciated
    Thank you again
    Richard


    David Liao
    Keymaster

    1 week ago

    Dear Richard,

    Thank you for your details. Please ask Gigaclear support whether you can get a public IP. If they say no, ask whether you can pay for a static IP, which I think they offer for £2/month.

    Our FAQ & Troubleshooting guide includes a suggestion to get a public IP (go to the “We failed to connect …” item in the “Can’t connect” section).

    Optional background

    FarPlay sends audio and video directly between participants (“peer-to-peer” connectivity). Based on information from a Gigaclear employee, Gigaclear might be using something called CGNAT for your connection. CGNAT can break peer-to-peer connectivity. Getting a “public IP” or “static IP” from your internet provider fixes the problem by getting rid of CGNAT for your connection. Ask about a “public IP” first because a public IP might be less expensive than a static IP.

    Thank you,
    David Liao

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